At mylucky, we understand that your trust is our most valuable asset. This Privacy Policy transparently explains how we collect, store, use, and protect your personal information every time you use our platform.
We have built a multi-layered data protection system to ensure your personal information remains safe and fully under control.
All data transmitted between your device and mylucky's servers is encrypted using 256-bit SSL/TLS — the same standard used by financial institutions and governments worldwide. No one can intercept or read your information while in transit.
Your personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict access controls. Only authorised personnel may access user data, and every access is automatically logged for audit purposes.
You have full rights to access, edit, download, or delete your own personal data through your account settings. Data access requests are processed within 14 business days in accordance with Malaysia's Personal Data Protection Act (PDPA).
Mylucky has never and will never sell, rent, or trade users' personal data to any third party for marketing purposes. Any data sharing only occurs when required by law or with your explicit consent.
When we collect usage data to improve the platform, all information used for internal analytics is anonymised — meaning it cannot be traced back to your identity. Your privacy is protected even throughout the product improvement process.
You can opt out of marketing communications at any time via the notification settings in your account or by contacting our support team. Unsubscribe requests will be processed within 5 business days.
Mylucky is committed to protecting the privacy and personal data security of all users on our platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the mylucky platform — including the mylucky.onl website and our mobile app.
This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the latest international data protection standards. By using the mylucky platform, you agree to the terms outlined in this Privacy Policy.
We encourage you to read this Policy carefully. If there are any significant changes to how we handle your data, we will notify you via your registered email or in-app notification before the changes take effect.
Mylucky collects two main categories of data: information you provide directly, and information collected automatically as you use the platform.
Information You Provide to Us:
Information Collected Automatically:
| Data Type | Primary Purpose | Legal Basis |
|---|---|---|
| Registration Data | Create and manage user accounts | Contract performance |
| KYC Data | Identity verification, AML compliance | Legal obligation |
| Financial Data | Processing deposits and withdrawals | Contract performance |
| Technical Data | Security, fraud detection | Legitimate interest |
| Usage Data | Product and UX improvement | Legitimate interest |
We use collected data responsibly and only for the purposes stated below. mylucky does not use your data for any other purpose without your consent:
Your trust is our priority. mylucky never sell users' personal data to any third party for commercial purposes. However, there are limited situations where data sharing is required for platform operations:
All third parties that receive mylucky user data are bound by strict data protection agreements and are not permitted to use that data for any purpose beyond what mylucky has specified.
Mylucky uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect platform functionality. For mobile app users, your device privacy settings control tracking permissions.
Mylucky retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general data retention guidelines:
Once the applicable retention period expires, data will be securely deleted or anonymised in accordance with established procedures, unless a legal requirement exists to retain it longer.
As a mylucky user based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you. Requests are processed within 14 business days.
Update or correct your inaccurate or incomplete personal data at any time.
Request deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time without any conditions.
Receive your data in a structured, machine-readable format for transfer to another platform.
Request restriction of your data processing in certain situations, such as during a data accuracy dispute.
To exercise any of the above rights, you may submit a request via our 24/7 live chat or email us at [email protected]. We may need to verify your identity before processing your request to protect the security of your account. Verification is usually completed within 3 business days.
Mylucky continuously invests in world-class security infrastructure to protect your personal data from unauthorized access, alteration, disclosure, or destruction. The technical and organizational security measures we implement include:
The mylucky platform may contain links to third-party services such as game providers and payment gateways. Please note that:
Mylucky reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or the latest technology. When we make material changes, we will:
Your continued use of the mylucky platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and request deletion of your data.
Previous versions of this Privacy Policy are available upon request from our support team for your reference.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
We take every privacy complaint seriously and are committed to resolving your concerns in a fair and transparent manner. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
Five core commitments from mylucky to every user regarding privacy and data security.
Mylucky prioritizes your data security in every product development decision. Register today and enjoy a safe, fun, and trusted gaming experience.