At mylucky, healthy entertainment starts with smart choices. We provide a range of control tools, informational resources, and ongoing support so every gaming session stays enjoyable — stress-free and without excessive risk.
Online gaming should be a form of entertainment — like watching a movie or having dinner with family. Problems arise when gaming starts taking control of a person's life: money meant for basic needs gets spent on betting, time with loved ones is sacrificed, and emotional stress begins to mount.
That is why mylucky takes a serious and proactive approach to responsible gaming. We do not just provide entertainment — we are also responsible for ensuring our users play in a healthy, informed, and controlled manner.
Mylucky's responsible gaming policy is built on three core pillars: prevention, protection, and ongoing support. Every tool we provide is free and accessible directly from your account settings — no need to contact anyone first.
We also believe that awareness is the first step. The more you understand how betting games work — including how odds are calculated and why consistently winning in the long run is impossible — the smarter your decisions will be.
At mylucky, we also ensure that every promotion and bonus we offer does not encourage users to spend more than they planned. Our bonus terms and conditions are written clearly and are easy to understand, with no hidden or confusing requirements.
If at any point you feel that gaming is starting to affect your daily life, do not hesitate to use our control tools or reach out to our support team, available 24 hours a day, 7 days a week. No question is too small, and no request for help is taken lightly.
*Based on mylucky 2026 internal active user data.
Our comprehensive approach ensures every user receives appropriate protection at every stage of their gaming experience.
Set daily, weekly, or monthly deposit limits directly from your account settings. Limits take effect immediately and can only be reduced instantly — any increase requires a 24-hour waiting period to ensure decisions are made with a clear head.
Mylucky's play time reminder will send you a notification once you have played for the duration you set yourself. This helps you stay aware of how long you have been playing and make more conscious decisions about whether to continue or stop.
Need a break? Activate the self-lock option to block access to your account for 24 hours, 7 days, 30 days, or up to 12 months. During this period, you will not receive any marketing communications and account access will be fully restricted.
Mylucky enforces strict age verification during the registration and KYC process. Users under 18 years of age are not permitted to create an account. We also encourage parents to use parental control software to block access to online gambling sites.
Our support team is specially trained to identify signs of problem gambling and respond with empathy and without judgment. We also provide information about support organisations that can help users access professional counselling when needed.
The return-to-player (RTP) percentage for every game is displayed clearly. We believe users who understand how games work will make smarter decisions. No important information is hidden from mylucky users.
All these control tools are free and accessible directly from your account settings. You have full control over your gaming experience.
Set the maximum deposit amount you can make in a single day. Ideal for those who want to keep tight control over their daily spending.
Active ImmediatelyControl your total deposit amount over a week. This limit helps you plan your gaming budget more wisely and systematically.
Active ImmediatelySet a comprehensive monthly limit to ensure your gaming spending never exceeds the budget you have planned each month.
Active ImmediatelySet the maximum loss amount you are willing to accept within a given period. Once the limit is reached, your gaming session will be stopped automatically.
Additional ProtectionReceive a pop-up notification after you have been playing for a duration you set, for example every 30 minutes or 1 hour.
CustomizableTake a short break of 24 hours to 6 weeks. During this period your account remains active, but you will not be able to make new deposits.
FlexibleThe strictest option — fully block your account for 1 month to 5 years. During this period, the account cannot be reopened even at your own request.
Maximum ProtectionDisable all promotional emails, push notifications, and marketing SMS in one click. You can keep playing without the distraction of tempting offers.
Enhanced PrivacyProblem gambling can affect anyone regardless of background or experience level. Recognising the early signs is key to getting help sooner. Review the following list honestly:
Answer the following questions honestly. If two or more of your answers are "Yes", we encourage you to speak with our support team or seek professional help.
Have you ever taken time off work or skipped school/university because you wanted to play or because of problems caused by gambling?
Has gambling ever caused serious financial problems for you or your family?
Have you ever felt regret or guilt after playing, yet continued the habit anyway?
Have you ever played until you ran out of money, including funds meant for daily necessities?
Have you ever considered doing something illegal to get money for gambling?
Activating any self-control tool takes just a few simple steps. No fees, no approvals required.
Answers to the most frequently asked questions about responsible gaming at mylucky.
Register a mylucky account today and enjoy a safer gaming experience with free self-control tools, 24/7 support, and a responsible player community.